JD Edwards and eCommerce Integration
Planning, organizing and documenting an eCommerce integration strategy allows for a much smoother project. So, measure twice, cut once, and keep things simple.
Most companies running JD Edwards are operating in the B2B space, and by adding B2B eCommerce capabilities can greatly improve the effectiveness and efficiency of their back office processes. Using a more sophisticated integration strategy, B2B companies can leverage the combined power of the JDE system and the online channel to simultaneously increase revenues and drive costs out of the organization.
Keys to a Successful JD Edwards and eCommerce Integration
Create Support and Alignment within the organization before kicking off the project
Define the eCommerce strategy
It is important to ask a few key questions up front. First, what is the site intended to do? Is it intended primarily to increase revenue, decrease costs, or improve customer satisfaction? These should be ranked in order of importance, with only one of these ranked as most important.
Engage the Sales Team
Often the sales team, particularly in a B2B environment, sees the new eCommerce site both as competition as well as a ‘toy’ that the IT department is playing with. Of course, neither is correct, and both views can be contagious within the organization.
Define the Project Leader
eCommerce projects, especially B2B, touch almost every part of the organization: Sales and Marketing, Operations, Finance, and especially IT. There must be a champion for the B2B site, someone who will help to drive the project through to launch and ensure that the site is nurtured and continues to grow once launched.
Golden Rules of JD Edwards and eCommerce Integration
There Can Only Be One Source of the Truth
Determine where each data element should be stored, and which system (eCommerce or JDE) “owns” the maintenance of that data. The ultimate goal is to have a single source of the truth.
Put the Business Logic Where it Belongs
eCommerce systems typically include functionality that is duplicated in JDE, such as Advanced Pricing, Sales Tax Calculation, and order processing. The project team must review which system is best suited to house this logic, and determine how the other systems will access it.
Use the Best Integration Methodology Available
There are a host of integration options from which to choose, including a simple FTP process, Business Services, Fusion, and others. It’s often beneficial to use an integration methodology that is already being used within the organization, but it may make sense to change to a new technology. Regardless, over-complicating the integration makes everything that much harder, from programming it in the beginning to supporting it after go-live.
Check out some of our favorite JD Edwards Integration Blogs:
Strategies for Integrating eCommerce to JD Edwards World
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