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JDE Continuity: Expert Managed Services for EnterpriseOne and World Stability

Maintaining consistent performance and deep knowledge across JD Edwards EnterpriseOne and World requires constant attention. Our JD Edwards Managed Services provide flexible contract options and immediate access to niche JDE experts who integrate seamlessly with your existing team. We ensure your critical business systems are always running efficiently, mitigating internal talent risks and giving your IT team the stability needed to focus on strategic initiatives.

Deep JDE Expertise: Managed Resources for Functional and Technical Needs

Maintaining high performance across your JD Edwards EnterpriseOne and World applications requires deep, specialized knowledge.

Our Managed Services for Functional and Technical Support ensures your system receives proactive, continuous care. We provide immediate access to experts who handle everything from daily technical administration and security updates to complex functional configuration and business process optimization. This flexible solution not only fills critical internal talent gaps but also ensures your JDE system remains stable, optimized, and aligned with your business objectives.

Crisis Coverage: Immediate Support for Unexpected JDE Staff Departures

The unexpected departure of a key team member can create severe skill gaps and threaten business continuity. Our managed service provides immediate functional and development support coverage to step in when you need it most. We quickly deploy certified consultants to stabilize the environment, take over essential maintenance, and ensure your system continues to function smoothly, providing the reliable bridge you need during staff transitions and shortages.

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JDE World Support: Comprehensive Managed Services

With Oracle's reduced focus and a shrinking pool of qualified consultants, your JDE World system faces unique continuity risks. Our managed service acts as your long-term stability partner, providing the hands-on functional and technical support needed to keep your system operational and compliant. We execute a defined schedule of activities, ensuring your stable ERP investment never loses the expert attention required for long-term reliability.

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JD Edwards EnterpriseOne: Enhancement and Modernization

As you migrate to E1, our managed services focus on helping you leverage the platform's continuous innovation model. We provide proactive strategic oversight to ensure system stability, manage all tech releases and software patches, and handle development tickets. Crucially, we offer the functional and technical expertise to help you embrace new technology trends and enhance your services, maximizing the value of your E1 investment.

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Briteskies JD Edwards Managed Services Program FAQs

How many hours per month do I need to buy?

We strongly recommend a 20-hour minimum. Hours can be used for technical and functional support. Add extra hours as needed.

What happens to unused hours at the end of the month?

Like the old cell phone plans, unused hours roll over for up to 3 months before they expire. 

What if there’s an issue?

We provide an SLA based on the agreement and the severity of the issue. We provide consistent and scheduled updates until the issue is resolved. 

Who is my primary contact?

Regularly scheduled meetings with your assigned project manager provide an opportunity to stay connected with the team,  review activities, and support needs.

How are the contracts structured?

Flexible managed services contracts tailored to your needs: dedicated resources, priority scheduling, and seamless support for your development team. 

JDE World Reporting Crisis Averted with Expert Support

Challenges:  Beginning in December, when clients were planning for year-end reporting for 1099s and W2s, they began to go through what would have been the normal JD Edwards update process. Only this year, there was no update available if customers were not on Premier support.

Given the chaos and confusion the whole world was facing with the pandemic, missing the notice in the early spring of 2020 wasn’t an uncommon scenario. To add insult to injury, companies would also be facing penalties associated with not meeting the mandated IRS reporting deadlines.

Solutions:  Briteskies marshalled their team of financial experts and technical consultants to troubleshoot and develop a working solution that was tailored to each client’s accounting protocol,  which allowed them to meet the IRS requirements within the mandated timeframe.

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Looking for JD Edwards Implementation, Migration, Integration, Managed Services, Security, EDI, or Staffing Support?

Whatever your project support needs may be, the Briteskies team is here to help.

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Maintaining System Integrity through a Managed Service Contract

Challenges:  The company's IBM i System Administrator was set to retire, but there was a current backlog of projects that they still needed help with. Operating without a system admin would leave a large gap in their skills; however, a full-time employee was likely not needed as the system was well-kept. While the dev team could help with small projects, they wouldn’t be able to give the attention required to truly administer the system.

Solutions:  With weekly calls, Briteskies ensures that current and future projects are aligned, that a clear path for upcoming projects and deadlines are mapped, and that any questions or concerns are addressed and solved in the best and quickest manner possible. 

As new projects arise, Briteskies is there to assist and lead the client through the processes - which to date have included Warehouse Management System upgrades and API integration, as well as various others.

Why Trust Briteskies with your JD Edwards Projects

Expertise

An IT consulting firm specializing in ERP and eCommerce solutions, helping organizations in manufacturing, distribution, retail, and foodservice modernize their technology landscapes.

Relationships

Briteskies’ commitment to quality and innovation has helped us establish long-term partnerships with clients who rely on our expertise to maximize the value of their legacy and ERP systems.

Approach

Our mission is to empower companies to evolve their technology at their own pace while benefiting from modern functionalities and seamless integrations that meet today’s challenges.

Industry-Specific Expertise: Optimizing JDE for Your Unique Business Processes

Implementing, integrating, or managing JD Edwards effectively requires more than general technical skill—it demands deep industry specialization. Our team leverages sector-specific knowledge to configure JDE to meet your precise process requirements, manage complex compliance mandates, and apply best practices that streamline your operations.

We ensure your JD Edwards system is not just operational, but fully optimized to drive efficiency and ROI within your specific market.

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Distribution

Achieve immediate and long-term results by increasing turns, reducing carrying costs, and optimizing operational processes for distribution clients.

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Manufacturing

Streamline processes to boost throughput, minimize waste, and maximize labor productivity for greater efficiency and profitability in manufacturing.

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Financial

Transform your financial operations with innovative solutions that accelerate speed, enhance accuracy, and ensure compliance—delivering practical, cost-effective, and measurable results.

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Trucking and Transportation

Optimize fleet, routes, and inventory with tailored ERP solutions that drive efficiency, reduce costs, and enhance real-time logistics visibility for trucking and transportation companies.

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B2B

Extend your revenue capabilities by expanding into the digital market. Learn how to improve customer experience, provide online sales opportunities, and enhance back-office processes through an eCommerce integration project.

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Government/Education

Simplify complex administrative processes, enhance data management, and improve operational efficiency with specialized ERP solutions tailored for government and higher education.

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Food/Beverages

Improve operations, strengthen compliance, and elevate supply chains to help your business thrive in a competitive market. Tailored solutions enable efficiency and growth while tackling industry-specific challenges.

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Retail

Connect your JDE and commerce systems—from vendor management and procurement to omni-channel shopping—to power your business growth.

Ready to invest in your JD Edwards platform?