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Guaranteed IBM i Stability: Proactive Managed Services and Expert Staff Support

Our Managed Services for IBM i are your insurance against risk and expertise gap. We don't just maintain your system; we provide the dedicated IBM i technical staffing and strategic oversight necessary to guarantee uninterrupted stability and data integrity for your core business operations. From routine support to proactive optimization and modernization planning, we ensure your legacy system remains a reliable, high-performing asset.

IBM i Emergency Staffing

Stay Ahead of the Curve

When a critical staff vacancy, unexpected crisis, or urgent project deadline threatens your IBM i operations, our Emergency Staffing Services provide an immediate solution. We deliver expert, certified IBM i talent on demand, whether for a temporary gap or a sudden technical challenge, to ensure zero disruption to your core business and guaranteed continuity. Don't let staffing shortages translate into downtime; our team is ready to step in and restore stability and confidence when you need it most.

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Supplement Your Team: Flexible IBM i Development and Admin Support

Bridge your internal skill gaps and maintain consistent performance with our flexible Managed Services.

We provide immediate access to experienced IBM i developers and administrators to handle core maintenance, application development, system configuration, and daily administrative tasks. This solution ensures your IT staff can focus on strategic projects while your mission-critical systems receive proactive, expert support and the continuity they require.

Crisis Continuity: Immediate Support for Unexpected Staff Departures

The unexpected departure of a key team member can severely threaten the stability of your mission-critical systems. We offer emergency support with flexible contracts to step in immediately, ensuring business continuity during transitions. Our experts can stabilize the environment, take over essential maintenance, and transfer knowledge quickly, providing the reliable bridge you need until a long-term solution is found.

Strategic Staffing Support: Scaling Your Team with IBM i Development Expertise

When your internal team is fully capable but stretched thin, we provide the flexible, niche expertise you need. Our IBM i specialists integrate seamlessly with your existing staff, offering proactive support for projects, maintenance, and complex troubleshooting. This managed services model mitigates staffing risk and allows your core team to focus its time and talent on high-priority strategic initiatives.

Strategic Staffing Support: Admin

When your internal team is fully capable but stretched thin, we provide the flexible, niche expertise you need. Our IBM i specialists integrate seamlessly with your existing staff, offering proactive support for projects, maintenance, and complex troubleshooting. This managed services model mitigates staffing risk and allows your core team to focus its time and talent on high-priority strategic initiatives.

Security

Our service is designed to tackle those lingering projects and development tickets that stall your progress. We provide the expert resources needed to execute a defined schedule of activities, ensuring your team can finally clear the development backlog. This proactive approach not only resolves issues but also delivers the strategic enhancements required to keep your IBM i platform aligned with business growth.

Briteskies IBM i Managed Services Program FAQ

How many hours per month do I need to buy?

We strongly recommend a 20-hour minimum. Hours can be used for technical, admin, and security support. 

What happens to unused hours at the end of the month?

Like the old cell phone plans, unused hours rollover for up to 3 months before they expire. 

What if there’s an issue?

We provide an SLA based on the agreement and the severity of the issue. We provide consistent and scheduled updates until the issue is resolved. 

Who is my primary contact?

Regularly scheduled meetings with your assigned project manager provide an opportunity to stay connected with the team,  review activities, and support needs.

How are the contracts structured?

Flexible managed services contracts tailored to your needs: dedicated resources, priority scheduling, and seamless support for your team. Extra hours added as needed.

Flexibility and Focus: Dedicated IBM i Resources on a Managed Hour Basis

Challenge: The client required continuous modernization of existing IBM i modules and custom system enhancement to remain competitive. They needed flexible access to skilled RPG development expertise without incurring the overhead and long-term commitment of hiring a new full-time employee.

Solution: Briteskies provided a dedicated skilled RPG developer on a managed hour basis. This arrangement allowed the client to gain immediate expertise while offering the flexibility to allocate those hours to shifting priorities, including modernizing modules and customizing existing business systems.

 

IBM i
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Facing Staff Retirements in the near Future or Need additional Staffing Support for an Upcoming Project?

Whatever your project support needs may be, the Briteskies team is here to help.

IBM i Textile Care Development

Seamless Succession: Covering Staff Retirements and Modernizing IBM i Hosting

Challenge: The client faced an immediate, critical threat to business continuity due to the upcoming retirement of their IT Director and outsourced developer. This required immediate replacement of core development and support capacity, compounded by the need to support several time-sensitive projects during the staffing transition.

Solution: We provided ongoing development services to immediately replace the positions lost to retirement, ensuring all time-sensitive projects remained on track.

We also successfully managed the complex process of retiring the existing IBM i and moving the core system to a hosting provider with minimal disruption.

Why Trust Briteskies with your IBM i Projects

Experience

An IT consulting firm specializing in ERP and eCommerce solutions, with a strong focus on helping organizations modernize their technology landscapes. We serve a diverse range of industries, including manufacturing, distribution, retail, and foodservice, across North America.

Approach

By understanding the unique demands of each client’s industry, Briteskies delivers customized solutions that support sustainable growth, efficiency, and resilience. Our mission is to empower companies to evolve their technology at their own pace, while benefiting from modern functionalities and seamless integrations that meet today’s challenges.

Relationships

Briteskies’ commitment to quality and innovation has helped us establish long-term partnerships with clients who rely on our expertise to maximize the value of their legacy and ERP systems.

Industry Focus: IBM i Stability and Sector Expertise

Businesses relying on IBM i (AS/400) operate in sectors—such as manufacturing, wholesale distribution, and specialized finance—where security and uptime are non-negotiable. Our team leverages decades of experience in these high-compliance industries to provide specialized application support and modernization strategies. We ensure your  IBM i / AS400 environment, including complex custom applications and EDI workflows, remains stable, secure, and fully optimized to meet your unique sector requirements.
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Distribution

Achieve immediate and long-term results by increasing turns, reducing carrying costs, and optimizing operational processes for distribution clients.

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Manufacturing

Streamline processes to boost throughput, minimize waste, and maximize labor productivity for greater efficiency and profitability in manufacturing.

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Financial

Transform your financial operations with innovative solutions that accelerate speed, enhance accuracy, and ensure compliance—delivering practical, cost-effective, and measurable results.

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Trucking and Transportation

Optimize fleet, routes, and inventory with tailored ERP solutions that drive efficiency, reduce costs, and enhance real-time logistics visibility for trucking and transportation companies.

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B2B

Extend your revenue capabilities by expanding into the digital market. Learn how to improve customer experience, provide online sales opportunities, and enhance back-office processes through an eCommerce integration project.

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Government/Education

Simplify complex administrative processes, enhance data management, and improve operational efficiency with specialized ERP solutions tailored for government and higher education.

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Food/Beverages

Improve operations, strengthen compliance, and elevate supply chains to help your business thrive in a competitive market. Tailored solutions enable efficiency and growth while tackling industry-specific challenges.

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Retail

Connect your JDE and commerce systems—from vendor management and procurement to omni-channel shopping—to power your business growth.

Ready to invest in your IBM i Site?