Considering Integrating your IBM WebSphere Commerce Site with an ERP?

Connecting an eCommerce system to a large and stable ERP, such as JD Edwards, allows for a seamless movement of data.

The integration effort can be one of the most difficult parts of any implementation initiative. A well planned strategy needs to cover data flow, business logic and the integration methodology as well as recognizing some common challenges, including catalog data, pricing, customer data and catalog navigation. Addressing these points early, and often, is essential to any successful eCommerce-ERP integration project. With careful consideration and proper planning, these challenges can be easily solved. While you may think these items should be solely the responsibility of the IT department, it’s actually much more beneficial to the success of your integration project if the entire organization is involved in the planning process. Each department will be able to provide a different insight on its specific concerns, which will promote a more unified approach to each solution.

6 Rules to Follow when starting your eCommerce and ERP Integration Project

  1. Define the eCommerce Strategy
    It is critical at the beginning of any eCommerce and ERP integration project that you clearly identify your strategy. Ask yourself these questions:What is the site intended to do? Is it intended to primarily increase revenue, decrease costs, or improve customer satisfaction? Rank these in order of importance, with only one ranked as most important.
  2.  Engage the Sales Team
    Get the sales team on board. Make sure the sales team understands what role the online site will play in the company and how they can leverage the site for success. An eCommerce site can be a valuable tool in your sales teams’ arsenal to effectively and efficiently meet your customers’ needs.
  3. Appoint a Project Leader
    These types of projects touch almost every part of your organization: Sales and Marketing, Operations, Finance, and especially IT. There must be a project champion within your organization who will help drive the project through to launch and ensure that it continues to get attention post launch as well.
  4. Identify the Primary Data Source
    eCommerce systems will include functionality that is also stored in the ERP, such as item pricing, taxing, and order processing. The project team must review which system is best suited to be the primary source and then decide how the other systems will gain access to the information.
  5. Put the Business Logic Where it Belongs
    Since information stored in eCommerce systems will include functionality that is also stored in the ERP, such as item pricing, taxing, and order processing. The project team must review which system is best suited to be the primary source and then decide how the other systems will gain access to the information.
  6. Use the Best Integration Methodology Available
    There are several integration options available, including a simple FTP process, an MQ Series, and Web (Business) Services. It’s often beneficial to use an integration methodology that is already being used, but it may make sense to change to a new technology. When deciding on which methodology to use, you need to consider the initial programming needs as well as ongoing support.

Briteskies 10 Points of Integration Strategy

IBM WebSphere and ERP Integration

IBM B2B JDE Certified Smarter Commerce Solution

Briteskies is very proud to offer our B2B eCommerce for JD Edwards World Solution, which allows JD Edwards World software to talk directly with the IBM WebSphere Commerce system. This tight integration between JDE and WebSphere Commerce allows organizations to unlock the data stored within JDE software and extend the reach of their JD Edwards data and systems. This solution also leverages the business logic that is fundamental to the JD Edwards system. For instance, the Advanced Pricing module is leveraged with a real-time interface to deliver the exact price for an item, while the customer is shopping through the eCommerce site. Tight integration points ensure information is updated in one system and fed to the other, simplifying the maintenance of both systems and providing each has the precise information it needs, at exactly the right moment it’s required.

On the customer side, this system extends key data to customers on the eCommerce site, without the involvement of a customer service representative (CSR) or a sales person. A customer shopping on the site can easily find his or her contract price for items, determine whether the item is in stock or on backorder and even access the tracking information for recent shipments. Because the information flow is automated and in real-time, customer inquiry calls and frustrations to are reduced. This solution also allows organizations to shorten the timeline for capturing sales transactions. The real-time integration from the eCommerce system to JD Edwards allows completed eCommerce transactions to be entered into the JDE system within a matter of minutes. There is no need to process the transaction through multiple systems, third party translations or wait for nightly processing. The order is entered into the JD Edwards system quickly and efficiently using the core API within the JDE software.

“Our relationship with IBM, and specifically with Smarter Commerce, allows us to offer a better, more cost-effective B2B eCommerce solution for our JD Edwards World customers. This solution unlocks the data in the JDE World system and helps organizations successfully jump into the B2B 2.0 market space.” – Bill Onion, Managing Director

Check out some of our recent eCommerce Integration Blogs:

SVP Worldwide eCommerce ERP Integration Case Study
IBM Certified Solution

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