- IBM i / AS400
The client is one of the global leaders in transmission and driveline-related solutions. As a global supplier of products, the client has a distribution network of over 100 locations in over 80 countries. With customers ranging from small to large repair shops, franchise resellers, and production rebuilders, the client interacts with customers of all sizes and needs, the client's financials, warehousing, and internal needs to function and coordinate accordingly.
The company's IBM i System Administrator was set to retire, but there was a current backlog of projects that they still needed help on. Besides for the standard in-house support necessary for this multi-billion dollar business, the company had plans to:
Operating without a system admin would leave a large gap in their skills; however a full-time employee was likely not needed as the system was well-kept. While the dev team could help with small projects, they wouldn’t be able to give the attention required to truly administer the system.
Hiring full-time staff can be an expensive undertaking without providing valuable benefits and in reality, the support work needed didn’t require a full, 100% dedicated team to maintain.
Briteskies was hired on a managed service contract to maintain the health of their system and also be on-call as needs arise.
- Rob, Briteskies Senior Consultant
Within the first year, the servers were seamlessly moved, with Briteskies handling the full direction of the systems administration environment – including O/S updates, PTF and batch job processing, backup and restore processes, and hardware updates and migrations (from Power8 to Power9).
As System Admin, the Briteskies team handles
With weekly calls, Briteskies ensures that current and future projects are aligned, that a clear path for upcoming projects and deadlines are mapped, and that any questions or concerns are addressed and solved in the best and quickest manner possible.
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